Frequently Asked Questions (FAQ)

Q: OPEN FOR THE 2020 SEASON?

A: Yes, We will be open for the 2020 season.

Q: Are you open rain or shine?

A: Yes, We usually stay open even if it rains. If we do close due to weather, we will post the notice on our website, Instagram and Facebook page.

Q: Is there an age limit?

A: This attraction can be frightening and is not recommended for children. Due to the nature of the show, children must be at least 10 years old to go through the night attraction. We recommend 13 and older.

Q: Will the monsters touch me?

A: Our cast members will NOT make intentional contact with our guests.

Q: Is there FREE parking onsite?

A: Yes! We have plenty of FREE parking onsite. Parking attendants will assist you when entering!

Q: What is included with your ticket purchase?

A: One person to be able to go through the maze.

Q: Is the maze wheelchair accessible?

A: In order to accommodate your group, reservations need to be made. Please contact us via email info@greenlagoongolf.com . We will do our best to accommodate your party. Once you contact us we will discuss the details of attending GL Haunted Maze

Q: How long is the wait?

A: Fridays and Saturdays mid to late October will be busy. You can enjoy a shorter wait by purchasing a Fast Pass Ticket. These tickets WILL sell out on certain nights! We recommend purchasing in advance via online.

Q: When are the lines the shortest?

A: Lines are shortest early or late in the day.

Q: I purchased a ticket online and don’t have a printer!

A: That is just fine! You can show us your receipt on your mobile device.

Q: I am pregnant, should I attend?

A: We highly recommend not coming as safety precautions due to moving props, unpredictable crowds and confined places.

Q: Do you accept credit cards?

A: You can purchase your tickets with MasterCard, Visa, or American Express credit cards.

Q: How long does it take to go through?

A: This really depends on what day you attend and how busy we are! It typically takes 15 to 30 minutes to go through the entire attraction once in the maze. This is our first year, please have patience.

Q: I bought a ticket online and can’t attend. What should I do?

A: You may sell it to someone of your choice if you cannot attend. There will be no refunds. The ticket can have a different name on it because you don’t need ID to redeem the ticket. If purchasing an actual paper ticket, please note that if there is a hole punched in the ticket it is not valid and has been used. GL Haunted Maze is not responsible for any outside sales between third parties.

Q: NO REFUNDS, read before you buy!

A: Our refund policy is much like buying a concert or movie ticket. There are no refunds. We have a limited number of spots for certain nights. Please carefully select the desired date you would like to come. If we close due to unsafe weather conditions we will post it on our website, Instagram & Facebook page. Also, we do not give refunds for lost tickets while waiting in line. Keep track of your tickets or you will be charged full price to repurchase a ticket to attend. There will be no refunds for being too scared or frightened.